Welcome Center Manager
King's Creek, A Spinnaker Resort King's Creek, A Spinnaker Resort Williamsburg, VA Williamsburg, VA Full-time Full-time From $48,500 a year From $48,500 a year 22 hours ago 22 hours ago 22 hours ago JOB DESCRIPTION SUMMARY The Manager is responsible for daily office operations within the marketing department.
Assuming responsibility for the daily operations of the Welcome Center and Tour Desk.
RESPONSIBILITIES Responsible for schedules, staffing, and training for Welcome Center and Tour Desk staff Provide support to the Welcome Center and Tour Desk when necessary Perform the duties of Marketing Administration Responsible for the accommodation of all guests arriving on Marketing packages.
Responsible for enforcing all Spinnaker Resorts policies and procedures related to maintaining a professional work environment in the Welcomes Center and Tour Desk Promote and maintain a creative, upbeat, and welcoming atmosphere Assist with Welcome Center and Tour Desk check-ins as necessary Review and approve Tour Desk and Welcomes Center weekly payroll Maintain and promote open, positive communication with site leadership and corporate office Promote and provide excellent customer service to all Spinnaker visitors Communicate with all sources related to tour slots availability, tour times, and schedule adjustments Oversee manifesting of Local Promotions tours into CRMS in a timely manner Oversee manifesting of Day Drive/ Direct Vendor Tours into CRMS Oversee accurate data entry in CRMS Oversee audit of CRMS entry related to minivacs/other sources Responsibility for ensuring that all tour segments meet tour qualifications Manage all premium inventory Manage Ticket sales for touring and non-touring KC guest Oversee the booking and canceling of golf tee Times for KC guests.
Responsible for meeting and exceeding referral and Trade-up goals Manage the concierge duties at the Aquatic Center Audit and consolidate the concierge's ticket sales accounts Assist Sales leadership with daily rotation needs as necessary Oversee employee and vendor check distribution and tracking Supplies/Uniform inventory management and ordering responsibility for Welcome Center and Tour Desks.
Communicate with breakfast/lunch locations re:
sales floor schedule and order quantities Oversee certificate collection from partner locations Submit vendor payables each week to Accounts Payable Contact person for HR in relation to all new hires and managing existing Welcome Center and Tour Desk employee files Performing other related duties & special projects as requested KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Valid State Driver's License Ability to establish priorities, work independently, and proceed with objectives.
Ability to handle and resolve recurring problems.
Ability to communicate effectively, both orally and in writing.
Excellent computer skills including Microsoft Office Attention to detail Previous supervisory experience.
OPTIONAL SKILLS A PLUS Knowledge of Spinnaker Resorts and or timeshare industry Job Type:
Full-time Pay:
From $48,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Morning shift Weekly day range:
Every weekend
Experience:
Customer service:
1 year (Preferred) Supervising:
3 years (Preferred) Shift availability:
Day Shift (Required) Work Location:
In person Responsible for schedules, staffing, and training for Welcome Center and Tour Desk staff Provide support to the Welcome Center and Tour Desk when necessary Perform the duties of Marketing Administration Responsible for the accommodation of all guests arriving on Marketing packages.
Responsible for enforcing all Spinnaker Resorts policies and procedures related to maintaining a professional work environment in the Welcomes Center and Tour Desk Promote and maintain a creative, upbeat, and welcoming atmosphere Assist with Welcome Center and Tour Desk check-ins as necessary Review and approve Tour Desk and Welcomes Center weekly payroll Maintain and promote open, positive communication with site leadership and corporate office Promote and provide excellent customer service to all Spinnaker visitors Communicate with all sources related to tour slots availability, tour times, and schedule adjustments Oversee manifesting of Local Promotions tours into CRMS in a timely manner Oversee manifesting of Day Drive/ Direct Vendor Tours into CRMS Oversee accurate data entry in CRMS Oversee audit of CRMS entry related to minivacs/other sources Responsibility for ensuring that all tour segments meet tour qualifications Manage all premium inventory Manage Ticket sales for touring and non-touring KC guest Oversee the booking and canceling of golf tee Times for KC guests.
Responsible for meeting and exceeding referral and Trade-up goals Manage the concierge duties at the Aquatic Center Audit and consolidate the concierge's ticket sales accounts Assist Sales leadership with daily rotation needs as necessary Oversee employee and vendor check distribution and tracking Supplies/Uniform inventory management and ordering responsibility for Welcome Center and Tour Desks.
Communicate with breakfast/lunch locations re:
sales floor schedule and order quantities Oversee certificate collection from partner locations Submit vendor payables each week to Accounts Payable Contact person for HR in relation to all new hires and managing existing Welcome Center and Tour Desk employee files Performing other related duties & special projects as requested Valid State Driver's License Ability to establish priorities, work independently, and proceed with objectives.
Ability to handle and resolve recurring problems.
Ability to communicate effectively, both orally and in writing.
Excellent computer skills including Microsoft Office Attention to detail Previous supervisory experience.
Knowledge of Spinnaker Resorts and or timeshare industry 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance 8 hour shift Day shift Morning shift Every weekend Customer service:
1 year (Preferred) Supervising:
3 years (Preferred) Day Shift (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Assuming responsibility for the daily operations of the Welcome Center and Tour Desk.
RESPONSIBILITIES Responsible for schedules, staffing, and training for Welcome Center and Tour Desk staff Provide support to the Welcome Center and Tour Desk when necessary Perform the duties of Marketing Administration Responsible for the accommodation of all guests arriving on Marketing packages.
Responsible for enforcing all Spinnaker Resorts policies and procedures related to maintaining a professional work environment in the Welcomes Center and Tour Desk Promote and maintain a creative, upbeat, and welcoming atmosphere Assist with Welcome Center and Tour Desk check-ins as necessary Review and approve Tour Desk and Welcomes Center weekly payroll Maintain and promote open, positive communication with site leadership and corporate office Promote and provide excellent customer service to all Spinnaker visitors Communicate with all sources related to tour slots availability, tour times, and schedule adjustments Oversee manifesting of Local Promotions tours into CRMS in a timely manner Oversee manifesting of Day Drive/ Direct Vendor Tours into CRMS Oversee accurate data entry in CRMS Oversee audit of CRMS entry related to minivacs/other sources Responsibility for ensuring that all tour segments meet tour qualifications Manage all premium inventory Manage Ticket sales for touring and non-touring KC guest Oversee the booking and canceling of golf tee Times for KC guests.
Responsible for meeting and exceeding referral and Trade-up goals Manage the concierge duties at the Aquatic Center Audit and consolidate the concierge's ticket sales accounts Assist Sales leadership with daily rotation needs as necessary Oversee employee and vendor check distribution and tracking Supplies/Uniform inventory management and ordering responsibility for Welcome Center and Tour Desks.
Communicate with breakfast/lunch locations re:
sales floor schedule and order quantities Oversee certificate collection from partner locations Submit vendor payables each week to Accounts Payable Contact person for HR in relation to all new hires and managing existing Welcome Center and Tour Desk employee files Performing other related duties & special projects as requested KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Valid State Driver's License Ability to establish priorities, work independently, and proceed with objectives.
Ability to handle and resolve recurring problems.
Ability to communicate effectively, both orally and in writing.
Excellent computer skills including Microsoft Office Attention to detail Previous supervisory experience.
OPTIONAL SKILLS A PLUS Knowledge of Spinnaker Resorts and or timeshare industry Job Type:
Full-time Pay:
From $48,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Morning shift Weekly day range:
Every weekend
Experience:
Customer service:
1 year (Preferred) Supervising:
3 years (Preferred) Shift availability:
Day Shift (Required) Work Location:
In person Responsible for schedules, staffing, and training for Welcome Center and Tour Desk staff Provide support to the Welcome Center and Tour Desk when necessary Perform the duties of Marketing Administration Responsible for the accommodation of all guests arriving on Marketing packages.
Responsible for enforcing all Spinnaker Resorts policies and procedures related to maintaining a professional work environment in the Welcomes Center and Tour Desk Promote and maintain a creative, upbeat, and welcoming atmosphere Assist with Welcome Center and Tour Desk check-ins as necessary Review and approve Tour Desk and Welcomes Center weekly payroll Maintain and promote open, positive communication with site leadership and corporate office Promote and provide excellent customer service to all Spinnaker visitors Communicate with all sources related to tour slots availability, tour times, and schedule adjustments Oversee manifesting of Local Promotions tours into CRMS in a timely manner Oversee manifesting of Day Drive/ Direct Vendor Tours into CRMS Oversee accurate data entry in CRMS Oversee audit of CRMS entry related to minivacs/other sources Responsibility for ensuring that all tour segments meet tour qualifications Manage all premium inventory Manage Ticket sales for touring and non-touring KC guest Oversee the booking and canceling of golf tee Times for KC guests.
Responsible for meeting and exceeding referral and Trade-up goals Manage the concierge duties at the Aquatic Center Audit and consolidate the concierge's ticket sales accounts Assist Sales leadership with daily rotation needs as necessary Oversee employee and vendor check distribution and tracking Supplies/Uniform inventory management and ordering responsibility for Welcome Center and Tour Desks.
Communicate with breakfast/lunch locations re:
sales floor schedule and order quantities Oversee certificate collection from partner locations Submit vendor payables each week to Accounts Payable Contact person for HR in relation to all new hires and managing existing Welcome Center and Tour Desk employee files Performing other related duties & special projects as requested Valid State Driver's License Ability to establish priorities, work independently, and proceed with objectives.
Ability to handle and resolve recurring problems.
Ability to communicate effectively, both orally and in writing.
Excellent computer skills including Microsoft Office Attention to detail Previous supervisory experience.
Knowledge of Spinnaker Resorts and or timeshare industry 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance 8 hour shift Day shift Morning shift Every weekend Customer service:
1 year (Preferred) Supervising:
3 years (Preferred) Day Shift (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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